FAQ

No. You can pay with your credit/debit card (Visa, MasterCard, American Express, and Discover) or eCheck — all without having a PayPal account. When you are redirected to the Paypal page please click the tab "Pay with a depit or credit card".

Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. In this way, you don't have to worry about paying people whom you don't know. PayPal is designed from the ground up to be a safer way to send money online. Your financial information won’t be sold or exposed to any merchant or retailer.

All payment processing is handled by an independent secure payment processor. shop-keyboards.co.uk is not given any payment information. Please verify the following and contact your credit card issuer if the problem persists.

1. Incorrect billing information
2. Insufficient funds
3. Card has been reported as lost or stolen
4. Card has expired
5. Card has not been activated
6. Card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
7. 3-D Secure (MasterCard SecureCode and Verified by Visa) has not been activated
8. Credit limit reached

Payment made by an eCheck will take some days to clear in PayPal. The status will be pending and we will not send your order until it has cleared.

Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 15 - 20 business days for delivery.

Generally, orders cannot be changed once they have been placed. However, if you contact us immediately after placing the order, we will try our best to accommodate the change(s). If the order has already been shipped out, we can not make any changes .

Normally we will send you the tracking number on the Next business days, if you have any questions please click here to contact us, our customer service center will respond within 24 hours.

RMA is short for Return Merchandise Authorization. Customers who want to return item(s) are required to apply for a RMA. Once the RMA is authorized, customers could return the item(s) by printing the return address on the label.

Items within product warranty can be returned either for a refund or a replacement.
Only 5 steps can complete in applying a RMA successfully.

1. Submit Request Return RMA at here
2. Do describe why you want return the item in detail. For example, what is wrong with the item? Is it broken? A detailed description will help us solve problem earlier.
3. Send me a picture or a video, which would better show the detailed problem.
4. Tell us your expected choice after returned the item, do you want a replacement or a refund?
5. Then click apply and an RMA will be applied successfully. You will get a reply in 1-2 business day.

Definitely not, you need to request a RMA no matter what items you want to return because we need to refund or exchange items for you according the RMA number provided to you.

Yes, it is necessary to track the returned product.
Note: shop-keyboards.co.uk won’t take any responsibilities for missing returns so a tracking number is required on your side.

Once your RMA is approved, you will get a RMA with the returning address in 1-2 business day. You can print a "Return Shipping Authorization" label with return address and other information and enclose inside your package for further refund or exchange items.

1. Keep in mind that the same part number can come in different layouts. So, when purchasing, don't rely solely on the part number.If we don't have the exact part number in stock, we may ship you a compatible part instead.
2. If you're looking to buy a backlit keyboard and your old keyboard didn't have backlight, please make sure that your motherboard has a backlit connector. This way, you can connect the backlit cable to it to make the backlit feature work.

When the keyboard doesn't have a frame or cover.

1. If your old keyboard has a small/horizontal Enter key, please don't buy a keyboard with a big/vertical Enter key like '7'. Similarly, if your old keyboard has a big/vertical Enter key, please don't buy a keyboard with a small/horizontal Enter key like '-', because the frames are different and the wrong Enter key won't fit the laptop keyboard frame.
2. If your old keyboard is Japanese and you're choosing a non-frame keyboard, please buy a Japanese keyboard only, as Japanese keyboards have special frames and Enter keys.
3. If you only need the keys and not the entire keyboard, please contact us to check the design of the key hinges before placing your order.
4. Before installing the keyboards, please clean the keyboard connector on the motherboard and the keyboard cable.
5. It's recommended to use an anti-static tool when dealing with internal laptop parts. After installing the keyboard, you may need to update the driver for your keyboard to work properly.

Tips:

1. Keep your laptop clean and free of debris to prevent keys from sticking or not working properly.
2. Use a compressed air duster to clean under the keys and remove any dust or debris that may have accumulated.
3. Be gentle when typing and avoid hitting the keys too hard to prevent damage to the keyboard.
4. Do you have any other suggestions for maintaining a laptop keyboard?

Warnings:

1. Do not spill liquids on the keyboard, as this can damage the keys and internal components.
2. Avoid eating over the keyboard, as crumbs and debris can get stuck underneath the keys and cause malfunctions.
3. Do not place heavy objects on the laptop, as this can cause damage to the keyboard and other components.
4. Do not use sharp objects, such as pens or pencils, to type on the keyboard as this can scratch the keys and damage the keyboard.

We tested every keyboard before shipping.

If some keys are not working after installation, it is likely not due to a defective keyboard, but rather a loose connection with the ribbon cable. Please try reconnecting the cable multiple times. Additionally, before installation, please clean the keyboard connector base on the motherboard and keyboard cable . Many customers have solved this issue with this simple step.

Every device that is listed on our website is linked only with goods/products that are 100% compatible with that device.
If you are still unsure which product is the correct one please contact us and we will be glad to help you out.